How to Set Up Your Phone Number Account | Answer Strong Help Center

This guide explains how to set up your AnswerStrong account when you are using a local or toll-free business number without Core Automation.

Your dashboard allows you to manage your phone number, call forwarding, voicemail, call activity, billing, and account settings.

1. Create Your AnswerStrong Account

After selecting your phone number plan, enter the requested account information.

You may be asked to provide:

Your full name
Business name
Email address
Contact phone number
Billing information
A secure password

Use an email address you check regularly. AnswerStrong may send account alerts, voicemail notifications, billing updates, and password recovery instructions to this address.

2. Verify Your Email Address

After creating your account, check your inbox for an email verification message from AnswerStrong.

Select the verification link to confirm your email address and activate your account.

If you do not receive the email:

Check your spam or junk folder
Confirm that your email address was entered correctly
Request another verification email from the sign-in page

3. Sign In to Your Dashboard

Once your email address is verified, sign in using the email address and password connected to your account.

From your dashboard, you can manage your number, review calls, update forwarding settings, listen to voicemail, and monitor usage.

4. Complete Your Business Profile

Open the Business Profile or Account Settings section and enter your business information.

This may include:

Business name
Business address
Main contact information
Website
Business type
Time zone

Keeping this information accurate helps AnswerStrong maintain your account and provide the correct service notifications.

5. Select Your Business Number

Choose the type of number that works best for your business.

Available options may include:

A local number with your preferred area code
A toll-free business number
An additional number for another location or department

Number availability may vary by area code and location.

Once your number is selected, confirm that it appears correctly inside your dashboard.

6. Connect or Transfer an Existing Number

If you already have a business number, you may be able to forward it to AnswerStrong

Transferring an existing number is also known as number porting.

You may need to provide:

Your current telephone provider
Your account number
Your billing telephone number
A recent telephone bill
A signed authorization form
Your current account PIN, if applicable

7. Set Up Call Forwarding

Choose where incoming calls should be sent.

You may be able to forward calls to:

Your mobile phone
An office phone
A team member
A department
Multiple numbers in a selected order

Enter each forwarding number carefully and confirm that it is active.

8. Configure Ringing Rules

Depending on your plan, you may be able to control how calls are routed.

Settings may include:

Ring one number first
Ring multiple numbers at the same time
Route unanswered calls to voicemail
Set the number of seconds before forwarding
Create different rules for business and after-hours calls

Review these settings to make sure customers can reach the right person.

9. Set Up Voicemail

Create your voicemail greeting and choose where voicemail notifications should be delivered.

Your greeting should include:

Your business name
A brief message
A request for the caller’s name and number
An expected response time, when appropriate

You may be able to receive voicemail notifications by email or through your AnswerStrong dashboard.

10. Set Your Business Hours

Add your regular business hours and time zone.

Your business hours may be used to determine when calls should ring your team and when they should be sent to voicemail.

Remember to update your hours for:

Weekends
Holidays
Temporary closures
Seasonal schedules

11. Set Up Caller ID

Choose the business name or number that should appear when making outgoing calls, when supported.

Caller ID availability and display may depend on the receiving telephone carrier.

Make sure the displayed information accurately represents your business.

12. Configure Notifications

Choose which account activities should generate notifications.

Notifications may include:

Missed calls
New voicemail messages
Usage alerts
Billing notices
Number transfer updates
Account security alerts

Confirm that your notification email address and phone number are correct.

13. Review Your Plan and Usage

Open the billing or subscription section of your dashboard to review:

Your active plan
Included monthly minutes
Current usage
Overage rates
Billing date
Payment method
Additional number charges

Monitoring your usage can help you avoid unexpected overage charges.

14. Make a Test Call

Before using your number publicly, call it from a different phone.

Confirm that:

The call connects successfully
The correct phone rings
Call forwarding works
Voicemail answers when the call is missed
The voicemail greeting is correct
Notifications are delivered
The call appears in your dashboard

Test the number during and outside your normal business hours.

15. Begin Using Your Business Number

Once testing is complete, add your number to your:

Website
Business cards
Social media profiles
Online listings
Email signature
Marketing materials
Customer communications

Continue reviewing your dashboard to monitor calls, voicemail, usage, and account activity.

Phone Number Setup Checklist

Before using your number, confirm that you have:

Verified your email address
Completed your business profile
Selected or transferred your number
Added your forwarding destination
Configured ringing rules
Recorded your voicemail greeting
Added your business hours
Updated caller ID settings
Selected notification preferences
Reviewed your plan and usage
Completed a successful test call

Need Help?

If you experience an issue setting up your number, contact AnswerStrong Support through the Help Center or the support option inside your dashboard.

Include your business number, a description of the issue, and any error message you received.